> ## Documentation Index
> Fetch the complete documentation index at: https://hebno.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

> ## Agent Instructions
> Hebno is a B2B AI control platform for growing teams (30-250 people). Use British English (organisation, not organization).
> Describe only what Hebno supports today. If unsure, say so.
> Spend limits use the organisation display currency in the app.
> Start with /index and /getting-started/quickstart for Hebno orientation.

# FAQ and troubleshooting

> Common questions about limits, invites, models, currency, and access errors.

## I was blocked from sending a chat message

**Symptom:** Error when sending a message.

**Cause:** A **hard limit** for the current UTC month was reached at organisation, team, member, or project scope.

**Fix:**

1. Ask an admin to check **Admin → Limits** for caps at or above 100%.
2. Raise the limit or wait until the next UTC month.
3. Confirm the conversation's team and project tags - they determine which limits apply.

Soft limits do not block. See [Spend and limits](/docs/concepts/spend-and-limits).

***

## A model does not appear in the picker

**Possible causes:**

| Cause                             | Fix                                                                   |
| --------------------------------- | --------------------------------------------------------------------- |
| Model disabled for organisation   | Admin enables it under **Models → Organisation**                      |
| Team whitelist excludes the model | Admin updates **Models → Teams** or member retags team on a new chat  |
| Default model not available       | Member picks model per chat or checks **Settings → Chat preferences** |

See [Model access](/docs/concepts/model-access).

***

## My invite link does not work

| Symptom        | Fix                                    |
| -------------- | -------------------------------------- |
| Expired token  | Admin resends invite from **Members**  |
| Email mismatch | Sign in with the invited email address |
| Invalid token  | Request a new invitation               |

Accept the invitation while signed in with the invited email address.

***

## Spend shows in the wrong team or project

Tags are set at **conversation creation** and cannot be changed. Start a **new chat** with the correct team and project tags.

Past usage remains under the original tags.

***

## Currency display looks wrong

Display currency is set in onboarding or **Admin → Settings**. If amounts look wrong after a change, allow time for dashboards to refresh.

***

## I see Admin in the sidebar but get redirected

Only **owner** and **admin** roles access admin pages. Members are redirected to chat.

Ask an organisation admin to upgrade your role if you need admin access.

***

## Where are audit logs?

Spend and usage are in **Admin → Overview** and **Usage**. For change history and audit reporting, see [Audit trail](/docs/compliance/audit-trail) or contact [support@hebno.com](mailto:support@hebno.com).

***

## Is there an API?

Hebno does not offer a public API at this time. Contact [support@hebno.com](mailto:support@hebno.com) if you need integration guidance.

***

## Still stuck?

Contact [support@hebno.com](mailto:support@hebno.com) or [book a demo](https://hebno.com/demo) for a walkthrough with the Hebno team.