> ## Documentation Index > Fetch the complete documentation index at: https://hebno.com/docs/llms.txt > Use this file to discover all available pages before exploring further. > ## Agent Instructions > Hebno is an AI work platform for client research and delivery: chat, research runs with sources, deliverables (Word, PowerPoint, Excel, email), projects, a shared library, agents, Office add-ins, and integrations with Microsoft 365, Google Workspace, CRM, project delivery, ERP and finance systems. > Use British English (organisation, not organization). > Every feature and integration described in these docs is available. Describe it as documented. > Hebno never writes to a connected system without a member confirming a card. Finance and ERP writes are drafts only. > Do not discuss commercial terms. Direct commercial questions to support@hebno.com. > Start with /index and /get-started/quickstart. # Loom > Read Loom videos, transcripts and comments in Hebno with your own access, so walkthroughs become cited input. Hebno reads only and never writes to Loom. The Loom integration makes recorded walkthroughs usable in your client work. Ask what Sarah Chen explained in her walkthrough of the pricing model, collect the questions viewers left as comments, or turn a project update video into a written status note, and Hebno answers from Loom with each video cited. Loom is read only: Hebno never writes to it. ## At a glance | | | | - | - | | **Connection** | Personal connection. Each member connects their own Loom account. | | **Default access** | Read only | | **Attach** | A video's details, transcript, comments or full record | | **Search** | Hebno searches Loom when a request mentions a video title, client, person, folder or date | | **Link** | A project links to a Loom folder | | **Write** | None. Hebno reads only. | ## Before you start You need: * A Loom account in the workspace that contains the videos, signed in with your Atlassian account if your workspace uses one. * An allowed integration. An owner or admin sets **Loom** to **Allow** under **Admin → Connectors → Catalogue**. * Approval from your Loom workspace admin if they restrict which apps members can connect. When you connect, the Loom consent screen lists what Hebno reads: your videos, transcripts, comments, folders, and your name and email address. Hebno does not request permission to record, edit, share or delete videos. ## Connect Loom **1. Start the connection** Open **Settings → Connections**, find **Loom** under **Meetings and calls** and select **Connect**. Or type `/` in the composer, choose **Loom** and select **Connect**. **2. Sign in to Loom** Sign in, choose the workspace if you belong to more than one, and select **Accept**. **3. Return to Hebno** The card shows **Connected** with your Loom workspace name. Hebno reads with your own Loom access, so you see only videos you recorded, videos in spaces and folders you belong to, and videos shared with you. Tokens are encrypted at rest. Select **Disconnect** at any time, or ask an admin to revoke the connection under **Admin → Connectors → Connections**. ## What Hebno reads | Loom object | Fields Hebno uses | Typical questions | | - | - | - | | **Video** | Title, description, owner, created date, duration, space, folder, share link | "Which Loom videos did Priya Nair record for Contoso?" | | **Transcript** | Timestamp and text of each line | "What did Sarah Chen say about margin by category in her walkthrough?" | | **Comment** | Author, date, video timestamp, text, replies | "What questions did viewers leave on the pricing model video?" | | **Folder** | Name, space and the videos in it | "List the videos in the Contoso pricing review folder." | ![Chat reply citing a Loom video](https://mintcdn.com/hebno/JIjAXWoGoB3PLSSb/images/card-loom.png?fit=max\&auto=format\&n=JIjAXWoGoB3PLSSb\&q=85\&s=53a46ff9de618907627d1305646617a7) A Loom video attached to a chat. When Hebno reads a video, it uses the transcript and the comments, with the video timestamp on each excerpt so you can jump to the moment in Loom. Hebno does not read the video frames or audio. Attaching a video offers **Details**, **Transcript**, **Comments** and **Full record** as separate files. A search returns up to three videos. Reads are live. Hebno queries Loom when a request needs it, and only what a reply used is stored with the conversation as its sources. > [!WARNING] > > Transcript and comment excerpts a reply uses become part of the conversation. Anyone you share the conversation with can read them, including comments from clients who viewed the video. ## Hebno reads only Hebno does not write to Loom. It does not record, trim or edit videos, add comments or reactions, move videos between folders, or change sharing and privacy. To share a video with a client, send its link in an email drafted with [Gmail](https://hebno.com/docs/integrations/gmail.md) or [Outlook](https://hebno.com/docs/integrations/outlook.md). ```mermaid theme={"system"} sequenceDiagram participant You participant Hebno participant Loom You->>Hebno: Turn Sarah's pricing walkthrough into a written summary Hebno->>Loom: Find the walkthrough video in the Contoso folder Loom-->>Hebno: Video details Hebno->>Loom: Read the transcript and comments Loom-->>Hebno: Timestamped transcript and three comments Hebno-->>You: Summary with timestamps cited ``` ## Link a project to a Loom folder Linking marks which Loom folder belongs to an engagement, so you can ask "what did the latest walkthrough cover?" without naming the video. 1. Open the project and select **Brain**. 2. Under **Linked records**, select **Link record**, then **Loom**. 3. Search by folder name and select it, for example the Contoso pricing review folder. In chats tagged to the project, Hebno starts with videos in the linked folder for any question about a walkthrough or update. See [Linked records](https://hebno.com/docs/projects/linked-records.md). ## Use Loom in chat * **Attach**: open the **+** menu, choose **Sources → Loom**, pick a video, then pick the transcript, comments or full record. Or type `/` and choose **Loom**. * **Ask**: name the video, client, person or folder. For example: > Turn Sarah Chen's walkthrough of the pricing model into a one-page summary with timestamps. > List the questions viewers left on the Contoso videos this week and who asked each one. > Draft a status note from Priya Nair's 4 November update video. * **Research runs** show a **Reviewing Loom** step, with a chip for each video it read. * **Agents** can read Loom on a schedule, for example a weekly list of new videos and unanswered comments in a client folder. Loom has no write actions, so agents only read. ## Troubleshooting | Symptom | Fix | | - | - | | Loom shows that your admin must approve the app | Your Loom workspace admin restricts connected apps. Ask them to approve Hebno, then connect again. | | **Reconnect Loom** appears | The authorisation expired or was revoked. Select **Connect** to authorise again. | | A video you can watch by link is missing | Videos opened from a public link are not in your library. Ask the owner to share the video with you or add it to a shared space. | | **No transcript** for a video | The video has no speech, or its language has no Loom transcript. Hebno reads the title, description and comments instead. | | A password-protected video returns no content | Hebno does not open password-protected videos. Ask the owner to remove the password or share it with your account. | | A video returns not found | It was deleted or archived in Loom. Restore it in Loom if it is in the archive. | ## Related * [How integrations work](https://hebno.com/docs/integrations/index.md) * [Permissions and access](https://hebno.com/docs/integrations/permissions-and-access.md) * [Confluence](https://hebno.com/docs/integrations/confluence.md) * [Slack](https://hebno.com/docs/integrations/slack.md) This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.