Terms of service

1. Agreement and order of documents

These terms of service ("Terms") govern access to the Hebno website and the Hebnoplatform ("Service"). By creating an account, clicking to accept, using the Service, or signing an order form that references these Terms, you agree on behalf of yourself and the organisation you represent ("Customer", "you").

If documents conflict, this order applies:

1. A signed order form or master agreement (if any).
2. The data processing agreement for data protection matters.
3. These Terms.
4. The privacy policy for how we act as controller of account and website data.

The Service is for business use only. You must be at least 18 (or the age of majority in your jurisdiction) and authorised to bind your organisation.

2. The service

Hebno is a control layer for AI at work: one interface to major models (including Claude, GPT, Gemini, and Mistral), with spend visible by team and client, hard budgets, role-based access, and EU-hosted platform infrastructure by default.

Hebno is not an AI model provider. When you use a model, inference is performed by that provider through a direct API connection. Hebno applies your policies, records usage and cost, and does not use your content to train models. Features and availability depend on the providers you enable and your plan.

3. Accounts and acceptable use

You agree to:

• Provide accurate registration information and keep credentials confidential.
• Configure administrators, roles, enabled models, and budgets appropriately for your organisation.
• Ensure users comply with your policies and applicable law, including when processing client or employee data.
• Not misuse the Service - including unauthorised access, circumvention of limits, distribution of malware, or submission of unlawful content.

You are responsible for activity under your accounts. We may suspend or restrict access to protect the Service, other customers, or where required by law. We will use reasonable efforts to notify you first unless immediate action is necessary.

4. Plans, active seats, and fees

4.1 Plans and list pricing

Unless your order form states otherwise, published plans and list prices (excluding taxes) are:

• Starter - £8 per active seat / month (minimum 5 seats). See our pricing page for feature summaries.
• Growth - £15 per active seat / month. See our pricing page for feature summaries.
• Scale - £25 per active seat / month. See our pricing page for feature summaries.

Custom or annual agreements may differ. Enterprise features (for example SSO, extended audit, or white-label) may require Scale or a separate order.

4.2 Active seat

An "active seat" is a unique user who uses AI through the Service in a billing period (for example sends a message, runs a workflow, or otherwise consumes a metered AI feature we define in the product). You are not charged for provisioned users who do not use AI in that period. Seat counts are measured by our systems and are conclusive absent manifest error.

4.3 Model usage and API keys

Hebno subscription fees cover the platform. Token and model usage costs are passed through at cost - we do not markup provider pricing.

• Your own API keys - You may connect provider keys and pay providers directly. Hebno charges no markup on inference; you remain responsible for your agreements with each provider.
• Consolidated billing - If we bill provider usage on your invoice, amounts reflect provider charges at cost plus any handling fee disclosed before you opt in.

4.4 Billing cycle, taxes, and payment

Subscriptions bill monthly or annually as selected at purchase or in your order. Fees are exclusive of VAT and similar taxes, which we add where required. Invoices are due within the period stated on the invoice (typically 14 or 30 days unless agreed otherwise).

Late amounts may accrue interest at the rate permitted by law and we may suspend the Service after written notice and a reasonable cure period. You remain responsible for provider charges you incur directly.

4.5 Trials, changes, and refunds

Trial terms, if offered, are stated at signup. We may change list prices on at least 30 days' notice before your next renewal; increases do not apply mid-term unless you upgrade or add seats.

Except where required by law or stated in your order, fees are non-refundable once a billing period has started. If you downgrade or cancel, access continues until the end of the paid period unless we agree otherwise in writing.

Billing questions: billing@hebno.com.

5. Third-party model providers

Your use of each enabled model provider is also subject to that provider's terms, policies, and acceptable use rules. You are responsible for ensuring your use complies with those terms and for maintaining any required registrations or keys.

Hebno is not liable for acts or omissions of model providers, including outages, model behaviour, or changes to their APIs or pricing.

6. Customer data and privacy

You retain ownership of content and data you submit. You grant Hebno a limited licence to host, process, transmit, and display that data solely to provide the Service, including transmitting prompts directly to enabled providers.

You represent that you have a lawful basis to submit personal data and that your instructions to us comply with applicable law. The DPA applies when we process personal data on your behalf and is incorporated by reference.

7. Confidentiality

Each party will protect the other's non-public confidential information with reasonable care and use it only for the relationship. This does not apply to information that is public, independently developed, or rightfully received without restriction. Confidentiality survives termination for three years, except trade secrets, which remain protected while they qualify as such.

8. Intellectual property

Hebno owns the Service, software, branding, and documentation. You receive a non-exclusive, non-transferable right to use the Service during the term, subject to these Terms.

Feedback may be used by Hebno without restriction or compensation. Do not remove proprietary notices.

9. Availability and support

We target high availability but do not guarantee uninterrupted access. Planned maintenance, security updates, provider outages, and beta features may affect the Service. Support levels depend on your plan (for example priority support on Scale).

Hebno is evolving. We may add, change, or retire features with reasonable notice where practicable. Early customers should expect the product to improve based on operational feedback.

10. Warranties and disclaimers

Except as required by law, the Service is provided "as is". We disclaim implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that AI outputs are accurate, complete, or suitable for any decision without human review.

11. Limitation of liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential, or punitive damages, or loss of profits, revenue, data, or goodwill.

Our aggregate liability arising from these Terms or the Service is limited to the fees you paid to Hebno for the Service in the 12 months before the event giving rise to the claim. The same cap applies per claim series arising from related facts.

Nothing limits liability for death or personal injury caused by negligence, fraud, wilful misconduct, or liability that cannot be limited by law.

12. Indemnification

You will defend and indemnify Hebno against third-party claims arising from your content, your use of the Service in breach of these Terms, or your violation of law or a third party's rights - except to the extent caused by our uncured breach or negligence.

We will defend you against claims that the Service, when used as permitted, infringes a third party's intellectual property - if you notify us promptly, let us control the defence, and cooperate. Our remedies may include modifying the Service, obtaining a licence, or terminating the affected feature with a pro-rata refund of prepaid fees for that feature if no alternative exists.

13. Term and termination

The term runs from acceptance until ended. Either party may terminate for convenience at the end of the current billing period with notice as stated in your order or the product, or for material breach if not cured within 30 days of written notice (15 days for payment failure).

On termination, access ends, outstanding fees become due, and we handle Customer Personal Data as in the DPA. Sections that by nature should survive (fees owed, confidentiality, liability limits, indemnities, governing law) survive.

14. Disputes and governing law

These Terms are governed by the laws of Denmark, without regard to conflict-of-law rules. Exclusive venue lies with the courts of Copenhagen, Denmark, unless mandatory consumer or employment law requires otherwise.

Escalation. Before starting court proceedings, the parties will attempt in good faith to resolve disputes within 30 days by notifying privacy@hebno.com (legal/commercial) and, for billing disputes, billing@hebno.com, with a short description of the issue and desired remedy.

Nothing prevents either party from seeking injunctive relief for misuse of confidential information, security incidents, or intellectual property infringement.

15. Force majeure

Neither party is liable for delay or failure caused by events beyond reasonable control (for example natural disasters, war, widespread outages, or government action), provided it uses reasonable efforts to resume performance.

16. General

• Assignment - You may not assign these Terms without our consent, except to a successor in a merger or sale of substantially all assets. We may assign to an affiliate or acquirer.
• Notices - We may notice you by email to your account administrator or through the product. You notice us at privacy@hebno.com.
• Export - You will not use the Service in violation of export control or sanctions law.
• Entire agreement - These documents are the entire agreement regarding the Service, superseding prior discussions on the same subject.
• Severability - If a term is unenforceable, the rest remains in effect.

17. Changes to these Terms

We may update these Terms. We will post the new version on this page, update the "Last updated" date, and notify customers with active subscriptions before material changes take effect. Continued use after the effective date constitutes acceptance unless your order requires otherwise.