The firm's knowledge, ready for every run.
Your firm's methods, standards, skills, and internal notes in one place. Everyone contributes, anyone can ask, and every run reaches for the right passage on its own, with the source shown.
What is our position on switching costs in a pricing review? Use the firm's own methods.
Draft
Switching costs in a pricing review
The firm sizes switching costs before it recommends a rise, following the pricing playbook1 and the switching-cost standard2. The Meridian teardown3 shows the method in practice.
One place for how the firm works.
Methods, standards, skills, past work, and internal notes, contributed by the team and ready for the next engagement. The library answers questions on its own and feeds every run.
Everyone adds to what the firm knows.
Methods, standards, reusable skills, and the internal notes that usually live in someone's head go into one library. Each entry keeps a type, an owner, and a date, so the firm can tell what is canonical from what is a draft.
- Add a method, standard, skill, or note in plain language
- Every entry carries a type, an owner, and a last-reviewed date
- An owner approves an entry before it counts as firm knowledge
MethodDiscovery interview guide
Strategy practice
StandardSource labelling rules
Firm standard
SkillCompetitor teardown
Reusable skill
- Note
What buyers ask in renewals
Internal doc
Ask the library, get a sourced answer.
Ask anything about how the firm works and get a direct answer, with the entries behind it listed. New joiners stop interrupting senior people for things the firm already wrote down.
- Plain-language questions about methods, standards, and past work
- Every answer lists the library entries it rests on
- Answers respect who is allowed to see each entry
What client data can we use on a new engagement before the NDA is signed?
None until it is signed. The firm standard blocks client material pre-NDA1. Work from public sources and the kick-off checklist2 meanwhile; NDAs usually clear in two days3.
- 1StandardClient data handling
- 2MethodKick-off checklist
- 3NoteNDA turnaround times
The right passage arrives when the work needs it.
You do not have to remember what to attach. When a run touches something the firm has a standard or a method for, Hebno pulls the passage in and cites it in the draft, so the work follows the firm's way by default.
- Relevant entries are pulled into a run without being asked
- The passage is cited inline, back to the entry it came from
- A reviewer can see which entries shaped the draft
Draft
Before recommending a rise, we size the switching costs the client would face1, then hold the number against the branded lines.
How we size switching costs
Firm standard. Weigh contract lock-in, retraining, and data migration before any price move.
From one person's knowledge to the firm's.
- 1
Contribute
Add a method, standard, skill, or note in plain language. Give it a type and an owner so the firm knows where it fits.
- 2
Review
An owner approves the entry. Approved entries are the firm's canonical answer; drafts stay marked as drafts.
- 3
Ask or run
Ask the library a question directly, or start a project. A run reaches for the entries it needs on its own.
- 4
Trace
Every answer and every draft shows the library entries behind it, back to the passage a reviewer can open.
Knowledge the firm can trust.
Owned and reviewed
Every entry has an owner and an approval, so the firm knows what is canonical and who stands behind it.
Versioned and dated
Entries carry a version and a last-reviewed date. When one goes stale, the library flags it for its owner.
Skills that run
Reusable skills and prompts live beside the documents, and run from the library instead of being copied around.
Permissioned
Scope an entry firm-wide, to a practice, or to a client. People and runs only ever see what they are allowed to.
Gaps surfaced
When the same question keeps coming back with nothing behind it, the library suggests the entry worth writing.
Every answer traceable
See which entries a run used, back to the passage, so nothing enters a deliverable from an unnamed source.
One loop, not a pile of tools.
Research, drafting, sources, and cost sit in the same workspace, so work does not have to be moved between them.
- LibraryThe firm's knowledge, ready for every run.You're here
Turn what your firm knows into work every engagement can reuse.
Book 20 minutes and watch a team go from brief to source-backed draft, with every source visible and ready to review.