Data residency

Hebno is built for teams that need EU-hosted AI processing and clear data handling terms.

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EU data residency

During onboarding Workspace setup, you choose whether your organisation requires EU data residency. This records your preference at workspace creation. See Privacy policy and Data processing agreement for how Hebno describes hosting and processing.

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No training on your data

Hebno does not use customer chat content to train models. This is stated in:

• hebno.com/#security
• Privacy policy
• Data processing agreement

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Encryption

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Subprocessors

Subprocessors are listed in the DPA and privacy documentation at hebno.com/privacy.

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Access control

Role-based access limits who can change organisation settings, limits, and membership. See Roles and permissions.

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Legal documents

For a security overview, see hebno.com/#security.

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What to tell clients

Operators often need a short client-facing summary:

• AI requests for tagged work are attributed in Hebno for reporting
• Data is processed under EU residency commitments in your agreement with Hebno
• Model providers act as subprocessors under the DPA

Direct clients to your executed DPA and privacy terms for contractual detail.

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Next steps

• Audit trail
• Overview