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Short answers to the questions members and admins ask most. For step-by-step fixes, see Troubleshooting.

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Access and data

No. Hebno reads connected systems with your own permissions, so it only finds what you could open directly. See Security overview.
Documents, yes: the SharePoint sites and other document sources your admins select are kept in a knowledge index in your organisation’s region, with permissions carried over. Mailboxes and CRM records, no: those are read live, and only the excerpts a reply used are stored with that conversation. See Data handling.
No. Conversations, uploaded files and deliverables are not used for training.
In the EU or the US, as chosen when the organisation was created. It cannot be changed afterwards. See Data residency.
Anyone you share the conversation with. Share conversations that draw on private data deliberately. See Share a chat.

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Writing to other systems

No. Hebno shows a confirmation card, and nothing is written until you select Confirm (or Send for email and invitations). Finance and ERP writes create drafts only.
An admin can check Admin → Logs → Integrations, which records every confirmed write with the member, system, record and time.
Writes use your own account where you have a personal connection, so the other system shows you as the author.

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Models and limits

Either your organisation has not enabled it or your team’s list excludes it. An admin changes this under Admin → Models. Choose Auto to use any model you are allowed. See Models.
Auto picks a suitable model for each message from the models you are allowed to use. It never picks one your organisation or team has disabled.
A hard spend limit has been reached for the month, at organisation, team, member or project level. Ask an admin to raise it, or wait until it resets at 00:00 UTC on the first of the month. Soft limits never block. See Spend and limits.
Spend is based on the team and project tags on the chat. Start a new chat with the right tags. See Start a chat.

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Invitations and sign-in

With Google, Microsoft, or email and password.
Yes. An admin adds the domain under Admin → Members → Domain access, and people who sign in with it join automatically. Shared providers such as Gmail cannot be used.
An admin selects Suspend member, which ends their access immediately and retains their history. Revoke their connections from Admin → Connectors → Connections if needed.

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Deliverables and apps

Word documents, PowerPoint decks, Excel workbooks, emails and calendar invitations, and images. Documents save as .docx, PDF or Markdown, decks as .pptx or PDF, and workbooks as .xlsx. Every deliverable includes its sources so a reviewer can check it. See Save and export.
Word, PowerPoint and Excel each have a task pane. Select text (or a range in Excel), click Use selection, ask Hebno what to do with it, then insert or replace the result with a button. Hebno reads only what you capture and writes only when you click. See Office add-ins.
The documentation is available to AI tools. See For AI agents. For other integration questions, contact support.