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I was blocked from sending a chat message

Symptom: Error when sending a message. Cause: A hard limit for the current UTC month was reached at organisation, team, member, or project scope. Fix:
  1. Ask an admin to check Admin → Limits for caps at or above 100%.
  2. Raise the limit or wait until the next UTC month.
  3. Confirm the conversation’s team and project tags - they determine which limits apply.
Soft limits do not block. See Spend and limits.

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A model does not appear in the picker

Possible causes: See Model access.
Accept the invitation while signed in with the invited email address.

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Spend shows in the wrong team or project

Tags are set at conversation creation and cannot be changed. Start a new chat with the correct team and project tags. Past usage remains under the original tags.

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Currency display looks wrong

Display currency is set in onboarding or Admin → Settings. If amounts look wrong after a change, allow time for dashboards to refresh.

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I see Admin in the sidebar but get redirected

Only owner and admin roles access admin pages. Members are redirected to chat. Ask an organisation admin to upgrade your role if you need admin access.

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Where are audit logs?

Spend and usage are in Admin → Overview and Usage. For change history and audit reporting, see Audit trail or contact support@hebno.com.

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Is there an API?

Hebno does not offer a public API at this time. Contact support@hebno.com if you need integration guidance.

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Still stuck?

Contact support@hebno.com or book a demo for a walkthrough with the Hebno team.