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RE: Lumen kick-off

Draft the guest experience recommendation for the Lumen board. Use the kick-off thread and our hospitality work.

Working...

  1. Analysing chat context

    Read the kick-off thread, then plan a board deck.

  2. Internal files and knowledge

    Hospitality / Guest practiceRE: Lumen kick-off

  3. Searching public sources

    Guest satisfaction drivers 2025Hotel check-in benchmarks

  4. Summarising findings

    1. 1.Guests judge the stay on the first hour1
    2. 2.Desk wait is the top complaint in reviews2

Draft

Lumen guest experience - recommendation

Ready in the pane. Citations stay on the lines they support.

Lumen - guest experience.pptx

In review
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Lumen

Board 04

The first hour

Guests now judge the stay on the first hour, not the room category.

Desk wait

First in reviews2

Welcome

Drink before the room

Check-in

Under 10 minutes

In the work

See the work. Edit the draft.

Every source labelled, every claim rated.

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Sources and claimsReady for review
  1. 1

    Private-label snacks 2025

    thegrocer.co.uk

    Public
  2. 2

    Retail / Category practice

    SharePoint

    Internal
  3. 3

    Halcyon - snack mix.xlsx

    Client file

    Client

Own-label took three points of share in salty snacks last year.

Supported
13

Promotional intensity is likely to stay high through Easter.

Inferred
2

Halcyon's own-label pipeline after Q2 has not been published.

Uncertain

No supporting source. Flagged for an expert.

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Lumen - guest experience.pptx
Saved

Guests now judge the stay on the first hour, not the room category1, and arrival wait shows up in reviews more often than the bed2. Keep the kick-off notes attached to the claim they support3.

Source reference

Guests now judge the stay on the first hour, not the room category.

Guest experience 2025

Public · skift.com

1

Source reference

Arrival wait and the welcome drink show up in reviews more often than the bed.

Hospitality / Guest practice

Internal · SharePoint

2

Source reference

Keep sourced facts on the slide. Flag anything without a source.

Lumen - kick-off notes

Client · OneDrive

3

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HomeHebno

Lumen

Board 04

The first hour

Desk wait

First in reviews

Welcome

Drink before the room

Check-in

Under 10 minutes

HebnoAdd-in

Add a check-in time metric to the slide.

Added a check-in metric, under 10 minutes, to the board slide.

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