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The members page is where you add people to your organisation, decide what each can do, and remove access when someone leaves. Find it under Admin → Members. It has two tabs: Members and Domain access.

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Roles

See Roles and permissions for the full comparison. You can assign Admin or Member to anyone except the owner, and you cannot change your own role.

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Invite members

1

Open the invitation form

Go to Admin → Members and select Add member.
2

Enter email addresses

Add one or more addresses in Teammate emails, separated by commas or spaces. You can invite up to 20 people at a time. Your own address is skipped.
3

Choose a role

Select Admin or Member. The role applies to everyone in this invitation.
4

Choose teams

Select at least one team, up to ten, with Select teams. Team membership sets which models and limits apply to the member.
5

Send

Select Send invitation. Each person receives an email with a link.
If your organisation’s email delivery is not configured, the dialog shows the invitation links so you can copy and send them yourself.

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What the invitee sees

The invitee opens the link and signs in with Google, Microsoft, or email and password. They must sign in with the same email address the invitation was sent to. A different account shows Wrong account. They then select Accept invitation to join. Hebno attaches them to the teams you chose and notifies admins that the invitation was accepted.

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Pending invitations

Invitations appear in the members list with a Pending badge and expire after 7 days. For a pending invitation you can:
  • Resend it, which sends a fresh link and restarts the 7 days.
  • Cancel it, which makes the link stop working.
An expired link shows Invitation expired and the person needs a new one. Resend from the members list.

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Edit a member

Select a member, then Edit member to change the name, role or teams. Team membership controls which models and spend limits apply to them, so changing it takes effect on their next chat.

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Suspend and reactivate

Select Suspend member when someone leaves or should lose access. The member loses access to the organisation immediately. Their account, chats and history are kept. To restore access, select Reactivate member from the members list. You cannot suspend yourself or the owner.
Suspending a member does not delete their connections in other systems. Revoke those from Connectors if the person’s connected accounts should stop working in Hebno too.

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Domain access

Domain access lets anyone with a verified company email address join your organisation without an invitation. Open the Domain access tab and add a rule. Select Add domain to save the rule.
  • The match is exact. A rule for acme.com does not cover uk.acme.com.
  • Shared mailbox providers such as Gmail, Outlook.com, iCloud and Yahoo cannot be used.
  • A domain belongs to one organisation. If another organisation has claimed it, contact support.
  • Pause a rule to stop new joins without deleting it. Remove domain deletes the rule. People who already joined keep their access.
Admins receive a notification when someone joins through a domain rule. The tab shows No domains yet. Everyone joins by invitation. until you add one.

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Next steps

  • Create teams before you invite people.
  • Review models available to each team.
  • Check Logs for invitations, role changes and suspensions.