Data residency

Hebno hosts your organisation’s data in one region, the EU or the US. You choose it once, when the workspace is created, so you can tell a client exactly where their material is stored.

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Choose a region

The choice is the Data residency step in onboarding, which the person creating the workspace completes. Choose the region that matches your clients’ requirements: firms with EU clients or EU compliance obligations usually choose the EU.

• The choice applies to the whole organisation.
• It cannot be changed afterwards.
• Every member of the organisation shares it.

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What residency applies to

Residency applies to the data Hebno stores for your organisation:

• Conversations, including the excerpts a reply used from connected systems.
• Files members upload, and deliverables saved to projects.
• The library, project instructions and organisation context.
• Admin records, including logs and spend history.

Connection tokens are stored encrypted in the same region.

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What residency does not apply to

Residency governs where Hebno stores your data. It does not move data that is in your other systems.

• Files, mail and records in Microsoft 365, Google Workspace, your CRM or finance system remain where those systems store them. Hebno reads them live.
• Files saved from Hebno to a linked folder, such as SharePoint or Google Drive, are stored by that service in its own region.
• Model providers, database hosts and connected services act as subprocessors. The data processing agreement lists them and where they operate.

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Documents to share with a client

Your signed agreement governs contractual terms. Use Data handling for what is stored and how it is deleted.

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Common questions

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Next steps

• Read Data handling.
• Review the Security overview.
• Set up your organisation in Set up your organisation.