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Models control what members can choose in the chat model picker. You set an organisation-wide list first, then optionally narrow it for individual teams. Find the page under Admin → Models. It has two tabs: Organisation and Teams.

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How access resolves

A member can use a model only when both of these are true:
  1. The organisation has enabled it.
  2. Their team has not disabled it.
A team can never use a model the organisation has switched off. If a member belongs to several teams, the chat’s team tag sets which team’s list applies.

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Organisation tab

The Organisation tab shows a card for each model provider. Open one to enable or disable its models for your organisation.
  • Each model shows a capability tier (Fast, Balanced or Powerful) and its context size.
  • Enable all switches on every model from that provider.
  • A model the provider has withdrawn shows Retired and cannot be enabled.
Enable at least one model, or members have nothing to chat with.
Enabling a model at organisation level does not add it to teams that already have custom restrictions. Hebno shows how many teams were not updated and links to Review team access. Add the model to those teams from the Teams tab.

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Teams tab

The Teams tab lets you give different teams different models. Changes apply on top of your organisation-wide settings. Each team shows one of two states.
1

Open the team

On the Teams tab, select Manage next to the team.
2

Choose models

Switch models on or off, or select Enable all models for this team. Models the organisation has turned off show Org disabled and cannot be switched on.
3

Save

Save the changes. They apply to the team’s next chat.
Select Reset to organisation defaults to remove a team’s custom restrictions so it inherits the organisation list again.

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Auto

Auto is a choice in the model picker. When a member selects it, Hebno picks a suitable model for each message from the models that member is allowed to use. It never picks a model the organisation or the team has disabled, so a restriction you set applies to Auto as well. Members can also set a Default model in Settings → Chat preferences, including Auto, which applies to every new chat they start.

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When a model is removed

If a member’s saved model is later disabled or retired, their next chat shows This model is no longer available and offers a choice of another model or Auto. Existing conversations retain their history.

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Choose a sensible setup

  • Enable a fast model and a more capable model for the whole organisation. Members choose by task.
  • Restrict a team only when you have a reason: a client contract, a cost-conscious practice, or a team that does only light drafting.
  • Pair model restrictions with a team limit so a restricted team is governed on both access and spend.
Changes to model access are recorded in Logs under Models.

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Next steps