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Model access controls which models answer your work. Admins set the boundaries, and members choose within them for each chat or message.

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Three layers

Access is checked organisation first, then team. A member can never use a model their organisation or team has turned off.

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The organisation catalogue

Under Admin → Models → Organisation, models are grouped by provider card. Open a card to enable or disable individual models, or select Enable all for that provider. Each model shows a tier (Fast or Balanced, for example), its context size and its status. Retired models show Retired and cannot be selected. Disabled models disappear from the picker for every member.

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Team allowlists

Under Admin → Models → Teams, each team shows either Inheriting org defaults or Custom restrictions, with a count such as “4 of 9 models”. Select Manage on a team to switch models on or off. Models the organisation has disabled show Org disabled and cannot be enabled for a team. Select Reset to organisation defaults to remove a team’s restrictions.
A model newly enabled for the organisation is not added to teams that already have custom restrictions. After enabling a model, use Review team access to add it to those teams.
Use an allowlist when a client contract permits only certain models, or when a team should standardise on an approved set.

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Auto

Auto is a picker choice. When you choose it, Hebno selects a model for your message from the models you are allowed to use, weighing how hard the request is and how much context it needs. After Auto picks, the chosen model shows beside Auto. You can switch to a specific model, or back to Auto, at any point in a chat. Auto only chooses from your allowed list, so it respects every boundary an admin has set.

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Default model and per-message choice

Members set a default under Settings → Chat preferences → Default model: If a member has no default, new chats use the organisation’s default model. The picker in the composer overrides the default for the current chat, and you can change it before any message.

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When a model is no longer available

If a saved default or an older chat uses a model that has since been disabled or retired, the picker shows This model is no longer available or Not enabled for this team. Choose a different model, or Auto, and send again. Hebno does not switch models silently, and the transcript shows the name of the model that answered each earlier turn. Spend is recorded against the model that answered each turn. See Spend and limits.

Manage models

Enable models and set team allowlists.

Start a chat

Use the model picker in the composer.