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A skill is a set of Markdown instructions you write once and attach to a message, so every proposal outline, status report or client email matches your firm’s method. Attach a skill and the instructions apply to that turn.

Personal and organisation skills

Deleting an organisation skill removes it for everyone. Chats that already used it are unchanged.

Use a skill in a chat

Type / in the composer and choose a skill under Skills, or keep typing after / to filter by name. You can also open the + menu, choose Skills, and pick from Organisation or Yours. You can attach up to three skills to one message. The attached skills show as chips above the composer, and you can remove one before you send. Skills work in chats, in projects and in the Office add-ins.

Create a skill

1

Open your skills

Select your avatar, then Settings, then the Skills tab.
2

Select New skill

Enter a Name, such as “Proposal outline”. The name becomes the /name you type in chat.
3

Add a description

The description appears in the / skills menu, so say when to use it.
4

Write the instructions

Write the instructions in Markdown: the structure to follow, the tone, what to include and what to leave out. A counter shows characters used against the limit.
5

Save

Save the skill. It is available in your next chat.
Write a skill as if briefing a new associate: the sections you expect, the checks you run before anything goes to a client, and one example of good output.

Upload Markdown

Select Upload .md on the Skills tab to create a skill from a Markdown file. Hebno fills the instructions from the file, and you add a name and description before saving. Use this for method notes your firm already keeps in Markdown.

Share a skill with the organisation

Open your skill and turn on Share with organisation. Everyone in your organisation can then attach it in chat. Turn it off to take it back to personal. Admins can also review and manage shared skills under Admin → Skills.

Limits

Next steps

Memory and instructions

Standing preferences that apply to every chat.

Manage organisation skills

Admin controls for shared skills.